Description:
Assist Users with CUNY Blackboard, Portal, or CUNYfirst Access Issues includes the following:
- Assist users with issues logging in to CUNY-hosted systems such as Blackboard, CUNY Portal, CUNYfirst, or other CUNY-hosted enterprise systems
- Troubleshoot connection problems
- Escalate to CUNY
How to Submit a Request:
Call or email ITS Network Group
Turnaround Time:
ITS will typically assist/respond to any IT or systems issues immediately. Resolution time for any CUNY-hosted enterprise systems depend on CUNY CIS office and often has a multi-day turnaround
User's contact information and DOB
Prerequisites or Restrictions:
NA
