Description:
Provide In-Class Technical Support for Faculty Teaching in Smart Spaces and Computer Labs includes the following:
- Receive and log user reports
- Perform initial triage/troubleshooting by phone, and if possible, using remote access tools
- Repair or replace faulty equipment, or provide loaner equipment, as appropriate
- Visit space in person to effect resolution, or schedule a later on-site visit when space is free.
How to Submit a Request:
Call or email ITS Help Desk during all teaching hours! (Typically 8am-11pm M-TH, 8am-5pm Friday, 9am-5pm Sat/Sun)
Turnaround Time:
Classroom issue are all considered top priority if occurring during a class and the issue is preventing the instructor or students from dong their work. ITS maintains various tools to facilitate remotely resolving many issues, but will dispatch a tech ASAP to the problem room if that is necessary. Some repairs cannot be effected on the spot and may have to be scheduled for a later time when the space is not in use..
- Room location and contact info.
- Description of the issue, including time elapsed, type of equipment, etc..
- Level of urgency and impact
Prerequisites or Restrictions:
NA
