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Description:

Set Up a Videoconference includes the following:

  • Gather information about user, equipment and conference room needed
  • Validate if conference room has any network and phone restrictions
  • Schedule/reserve the required equipment.  Install any required specialty software or equipment required for the conference.
  • assist users with setup and initiation of the conference
  • Remain on standby to respond to issues that may arise during teh session.

How to Submit a Request:

 Call or email ITS Help Desk.

Turnaround Time:

 ITS Help Desk will typically respond to the request within 1-2 business days.  Set up time may depend on room and equipment availability and network restrictions.

Required User Input:

  • User's Name and  Contact
  • Department
  • Date and Time when video-conference is scheduled
  • List of proposed participants and their email addresses
  • Equipment needed

Prerequisites or Restrictions:

 .

Service Contact

ITS Help Desk

Phone: 718-951-4357 option 1

Email: helpdesk@brooklyn.cuny.edu

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