Description:
Support Users Installing and Using Sophos Computer Security on Campus includes the following:
- Install Sophos software for users on campus. Assist users self-installing the software, on or off-campus.
- Assist users on how to run, track and manage threatening computer viruses
- Maintain Sophos server infrastructure
How to Submit a Request:
Call or email ITS Help Desk.
Turnaround Time:
During regular business hours, ITS Help Desk addresses support requests on an immediate basis. If an on-site visit is required, that response is dependent on user availability, urgency of the issue, and call volume. ITS seeks to resolve 90% of all issues within 2 business days.
During extended support hours (evenings and weekends), ITS provides phone support on an immediate basis, but non-emergency on-site activities may be deferred to the next business day.
- User's contact information and department
- Computer credentials, if ITS is asked to perform an installation without the user present
Prerequisites or Restrictions:
User of PC/Laptop must be an active Faculty or staff
ITS supports equipment and software owned by the college or acquired under college grants. ITS will often examine personal equipment, especially if used for college business, on a case by case basis, but cannot take responsibility for and consequential issues that develop.
ITS support staff are trained and equipped to support the equipment and software that are current BC standards.
