Description:
Troubleshoot and Repair Phone Equipment includes the following:
- Gather information about issue and assess the situation
- Validate telephone programming restrictions in user's account
- Create help desk ticket and assign a telephone technician
How to Submit a Request:
Call or email ITS Telecomm Group.
Turnaround Time:
ITS Telecomm will typically respond to the issue within 1-2 business days. However, resolution time is dependent on issue type.
- Full name and department
- Location
- Telephone extension
- Description of the problem and the phone equipment type
Prerequisites or Restrictions:
Area Head authorization required.
