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ITS Service Catalog - Students
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ITS Service Catalog - Students Home
Created by
Richard Klein
, last modified on
10/15/2015
ITS General
Coordinate and Oversee The Student Technology Fee Process
Assist Users with Pricing and Validation
Procure Approved Items
Review and Log Proposals
Maintain IT Status Web Site (BC-Status.com)
Email, FTP, Websites, Access to CUNY-Hosted Systems
Assist Users with CUNY Hosted Systems such as Blackboard, CUNY Portal and other systems
Provide Access to Databases or Journals from Off-Campus (EZ-Proxy)
Provide BC Email Accounts
WIFI
Configure Devices for BC WIFI Access
Maintain the Campus WIFi Infrastructure
Troubleshoot WIFI Access Issues
CUNYFirst Support
Escalate CUNYfirst System Issues/Outages to CUNY
Provide Student CUNYfirst account Support
Troubleshoot CUNYfirst User Access Issues
BC Portal Services
Maintain/Monitor Portal TextBook Marketplace
Provide General Portal Helpdesk Support
Reset Portal Passwords or Access Codes
Troubleshoot Portal Access Issues
ITS Web Lab
Manage Free Printing Services for Students
Provide Lab Concierge Services
Provide Linux Accounts for CIS Students
Provide Loaner Peripheral Devices for Onsite Use (smart card readers, DV Deck, mobile AV Carts)
Provide Manuals and Self-Help Handouts
Provide Public Access Windows, MAC, and Linux Computers for Student Use
Provide Study Rooms for Students
Provide Technical Workshops for Students
Support Students with Disabilities with Adaptive Technology and Support
Host Tutoring for CIS Students
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ITS Service Catalog - Students
10/15/2015
•
created by
Richard Klein
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