Description:
Troubleshoot Portal Access Issues includes the following:
- Validate user BC Portal access
- Identify issue (local to user vs. campus wide issue)
- Assist users with website navigation
- Escalate issue to appropriate area within ITS
How to Submit a Request:
Call or email ITS BC Portal Services.
Turnaround Time:
ITS BC Portal Services will typically respond to troubleshoot Portal questions/issues within 1 business day. However, resolution time for advance access issues depend on case scenario.
- User/requestor contact information
- Description of the issue
- How critical is the issue and timelines (if applicable)
Prerequisites or Restrictions:
ITS must be able to verify user's identity and user must be a registered student of BC.
