Troubleshoot Portal Access Issues includes the following:
Validate user BC Portal access
Identify issue (local to user vs. campus wide issue)
Assist users with website navigation
Escalate issue to appropriate area within ITS
How to Submit a Request:
Call or email ITS BC Portal Services.
Turnaround Time:
ITS BC Portal Services will typically respond to troubleshoot Portal questions/issues within 1 business day. However, resolution time for advance access issues depends issues depend on case by case situationscenario.
Required User Input:
Is user/requestor a student/faculty/staff?
User's/requestor's contact and department/requestor contact information
Description of the Type of question/ issue
How critical is the issue and timelines (if applicable)
Prerequisites or Restrictions:
ITS must be able to verify user's identity and user must be a registered student or active employee of BC.
