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When you first sign in to your CUNY Zoom account, you may be prompted to confirm your email address (see below). This is The email address displayed is your CUNY Login ID and is in the form of and should look like This email This email address should automatically forward to the "preferred" email address selected in CUNYfirst. It can take up to an hour to receive the activation email, so please be patient. If you do not receive the activation, take a moment to verify or change your preferred email address in CUNYfirst.

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When you sign in to your CUNY Zoom account for the first time, an activation email will be sent to your Brooklyn College email account (it can take up to an hour or more to receive the email, so please be patient.) If you If you change your preferred email address, go to to resend the activation email. 

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If you verified your preferred email, tried a second Zoom activation and still do not receive the activation email, contact the helpdesk at 718.951.4357 or