Description:
Off-campus access to Library databases and electronic Journals must be processed through a tool called EZ-proxy. This is because the publishers want to be sure that only BC faculty and students are using the resources they are renting to the college. EZ-proxy access is available to anyone with an active BC email account. EZProxy is not necessary when using computers connected to the college wired network.
How to Submit a Request:
Support requests should be directed to the ITS Network Support Help Desk
Turnaround Time:
ITS typically responds to issues with EZ-proxy on an priority basis during support hours. Library staff are also able to troubleshoot and resolve many EZ-Proxy access issues
If user is having issues accessing the Library network, provide ITS Network Support Services the following information:
- User Login information to check if correct one is used or if user has been locked out of their account
- Specific error message(s) user is receiving
- Computer IP address
If user is having issues accessing particular database/article/journal or entire site provide specific name of the database, article, journal or entire site.
Prerequisites or Restrictions:
Must be an active student, staff, faculty.
