Description:
Coordinate/Liaise With CUNY for CUNY-hosted Enterprise Systems includes the following:
- Manage relationship and communication with CUNY key players that maintain/support CUNY-hosted Enterprise Systems.
- Share CUNY's communication pertaining to CUNY-hosted Enterprise Systems issues/updates with BC Community
- Escalate/follow-up with CUNY and report back to BC users on issue occurrences
How to Submit a Request:
Call or email ITS CUNYfirst Support.
Turnaround Time:
ITS typically responds to reported system issues and escalate to CUNY as required within 1 business day. However, CUNY resolution time may vary.
To report a system issue or inquire about any of CUNY-hosted Enterprise Systems provide the following:
- Contact information, department and EMPL ID
- Description of the issue/inquiry and name of the system
Prerequisites or Restrictions:
NA
