How to Submit a Request:
Call or email ITS Web Lab.
Turnaround Time:
- During regular business hours, ITS Web Lab addresses support requests on an immediate basis. ITS seeks to resolve 90% of all issues within 2 business days.
- During extended support hours (evenings and weekends), ITS provides phone support on an immediate basis, but non-emergency on-site activities may be deferred to the next business day.
- User contact information and department
- Software requested
- Location of where the disk is going (if user prefers to install on their own)
- Number of licenses and disks
- What this software is used for (i.e. individual, office,classes)
Prerequisites or Restrictions:
ITS provides and supports a core suite of standard software applications for computers on campus. These typically include: Operating Systems for PC's and MAC's, malware/virus protection tools, Microsoft Office, Adobe Acrobat Pro, and various other types of graphics software. Other software may be purchased by users or departments, or may be proposed for acquisition in the annual Student Technology Fee budget. A complete inventory of BC/CUNY licensed sofwtare tols can be dound on the IT tab in the college's WebCentral portal.
