Description:
Escalate CUNYfirst system issues/outages to CUNY includes the following: Contact CUNY CIS representative in person and create CRM ticket to escalate to CUNY CIS.
How to Submit a Request:
Call or email ITS CUNYfirst Support.
Turnaround Time:
ITS typically responds to reported system issues and escalate to CUNY as required within 1 business day. However, CUNY resolution time may vary.
- Contact information, department and EMPL ID
- Description of the issue
- Screenshot of error messages or proof of access issues (if applicable)
Prerequisites or Restrictions:
NA
