Description:
Provide General Portal Helpdesk Support includes the following:
- Manage telephone calls and emails pertaining to general WebCentral Portal questions/issues and its applications
- Assist users with website navigation
- Escalate issue to appropriate area within ITS
How to Submit a Request:
Call or email ITS BC Portal Services.
Turnaround Time:
ITS BC Portal Services will typically respond to general Portal questions over the telephone within 1 business day. However, resolution time for BC Portal advance and applications issues depends on case situation.
- User's/requestor's contact
- Type of question/issue
- How critical is the issue and timelines (if applicable)
Prerequisites or Restrictions:
NA
