Provide General Portal Helpdesk Support includes the following:
Manage telephone calls and emails pertaining to general WebCentral Portal questions/issues and its applications
Assist users with website navigation
Escalate issue to appropriate area within ITS
How to Submit a Request:
Call or email ITS BC Portal Services.
Turnaround Time:
ITS BC Portal Services will typically respond to general Portal questions over the telephone within 1 business day. However, resolution time for BC Portal advance and applications issues depends on case situation.
Required User Input:
User's/requestor's contactand department
Type of question/issue
How critical is the issue and timelines (if applicable)
