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ITS Service Catalog - Admin/Academic Customers
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ITS Service Catalog - Admin/Academic Customers Home
Created by
Richard Klein
, last modified on
05/21/2015
ITS General
Coordinate and Oversee The Student Technology Fee Process
Assist Users with Pricing and Validation
Review and Log Proposals
Procure Approved Items
Maintain IT Status Web Site (BC-Status.com)
Manage and Distribute BC/CUNY Licensed Software
Provide Advice/Assistance for IT Purchases
Provide IT/AV Advice and Cost Estimates for Construction Projects
Manage the ITS Training Room
Survey and Certify IT Equipment for Salvage
Help Desk Services (Desktop Computing)
Troubleshoot/Repair Desktop Computer Equipment
Provide New or Replacement Computer Peripherals (mice, displays, printers)
Install and Support Licensed Software
Provide Computer Equipment Upgrades
Provide Computers for New Faculty/Staff
Support Users Installing and Using Sophos Computer Security on Campus
Provide IT Systems Setup for Campus Events (Open House, registration, fairs…)
Process and Tabulate OPSCAN Sheets
Provide Training/Assistance for Campus Software Packages
Email, FTP, Websites, Access to CUNY-Hosted Systems
Provide BC Email Accounts
Provide BC FTP Accounts
Provide BC Network Accounts (server storage access)
Provide Access to Faculty Classmail Accounts
Provide Access to College Network Using VPN
Provide Access to Databases or Journals from Off-Campus (EZ-Proxy)
Provide Access to WebFolders (Private or Shared)
Provide Assistance Sending Bulk Emails to Students or Faculty/Staff
Arrange for Access to CUNY VM Mainframe
Assist Users with CUNY Hosted Systems such as Blackboard, CUNY Portal, CUNYfirst
Assist Users with Accessing Restricted Network Jacks (AVLAN)
Maintain Web Infrastructure
Assist with Web Site Planning and Design
WIFI
Configure Devices for BC WIFI Access
Troubleshoot WIFI Access Issues
Maintain the Campus WIFi Infrastructure
Instructional Technology Support
Create New "smart" Instructional Infrastructure (smart classrooms, computer labs...)
Install/Maintain Computers and Software for Smart Classrooms and Computer Labs
Provide In-Class Technical Support for Faculty Teaching in Smart Instructional Spaces
Provide Scheduled Onsite Assistance/Training for Faculty Using Smart Classroom Technology
Maintain Instructional Linux Systems in ITS WEB Lab (SQL, Web and Oracle Servers)
Conferencing and Collaboration
Provide Loaner Conference Phone Devices
Equip a Computer for Personal Web Videoconferencing
Set Up a Videoconference
Set Up an Audio-conference
Set Up a Webex Session
Provide Loaner Laptops or Projectors
Manage ITS IT Equipped Conference Spaces
Manage the WEB Dedicated Videoconference Facility
CUNYFirst Security, Reporting, and Updates
Provide and Update CUNYfirst accounts
Troubleshoot CUNYfirst User Access Issues
Escalate CUNYfirst System Issues/Outages to CUNY
Coordinate/Liaise With CUNY for CUNY-hosted Enterprise Systems
Publish/Maintain CUNYfirst Home Screen Content
Provide Needs Analysis for Proposed CUNYfirst Reporting/Queries/Applications
CUNYfirst Reporting
Produce Ad-hoc Reports from CUNYfirst Data
Produce FACTS Reports
Produce TAP Exception Reports
Produce Periodic Enrollment Status Reports
Produce Teaching Fellow Rosters
Assist in 1098-T Production
Produce Batch Unofficial Transcripts
Data Management
Batch Update Service Indicators (SI)
Batch Update Student Financial Data
Batch Update Student Groups (SG)
Extract Data From Legacy Systems
Telecomm
Troubleshoot and Repair Phone Equipment
Provide Phone Service for New Faculty/Staff
Install and Repair Network Jacks
Provide Telecom Support for Employee Relocations
Provide Telecom Support for Office Relocations
Provide Telephone Equipment Upgrades
Support Personal Voicemail
Set Up Office Phone Menus (Voicemail or ACD)
Provide and Troubleshoot Cellular Equipment
Coordinate IT Needs for Facilities Construction/Renovation Projects
Maintain Cell Signal Amplification Systems (DAS)
Maintain and Publish the Campus Phone Directory
Provide Call Detail or Usage Reports
BC Portal Services
Provide General Portal Helpdesk Support
Troubleshoot Portal Access Issues
Troubleshoot Portal Account Creation Issues
Reset Portal Passwords or Access Codes
Assist Staff/Faculty with Access to Restricted Content
Publish/Maintain Portal Content
Maintain/Monitor Portal TextBook Marketplace
Publish Portal Announcements and Alerts
ITS Web Lab
Provide Public Access Windows, MAC, and Linux Computers for Student Use
Manage Lab Computer Software
Manage Free Printing Services for Students
Provide Study Rooms for Students and Faculty
Provide Technical Workshops for Students
Provide Lab Concierge Services
Provide Loaner Peripheral Devices for Onsite Use (smart card readers, DV Deck, mobile AV Carts)
Provide Manuals and Self-Help Handouts
Provide Linux Accounts for CIS Students and Faculty
Support Students with Disabilities with Adaptive Technology and Support
Host Tutoring for CIS Students
Online Systems (Back-end Management)
Manage and Publish Faculty Office Hours
Manage BC Bulletin
Manage BC Feedback
Manage "Input Grades" Report for eGrades
Manage Status and Various Reports for Office of Associate Provost
Manage the ASSET Results
Manage BC Public Calendar
Manage campus text messaging tools
Manage Declaration of Major/Minor System: Activation/Deactivation of Majors/Minors
Manage eAlerts
Manage eAppointments
Manage Faculty Elections
Manage F-Grade Replacement System
Manage Graduate Application
Manage ITS Systems Access Credentials Tool (Access Management System)
Manage My-Enrollment Admissions Portal
Generate Student Enrollment Files for the Papercut Printing System
Manage P/T Payroll Submission Processing System
Manage Parking Permits Online Request
Manage Scholarships Application
Manage SMART - Self Managed Appointment Registration Tool
Manage TED (Transfer Evaluation Day Appointment System)
Manage Workload System
Provide CUNYfirst Data Extracts
Provide User Training for ITS Managed IT Tools
IFAS
Manage Posting Strategies
Manage Weekly "RECOMPUTE"
Provide IFAS Accounts
Unlock Locked IFAS Accounts
Install IFAS System Modifications
Set Up CDD Software on PC's
Set Up New Fiscal Year in IFAS
Set Up Printer Configurations for IFAS Users
Suspend IFAS Accounts
Suspend IFAS Print Jobs
Recently Updated
ITS Service Catalog - Admin/Academic Customers
10/15/2015
•
updated by
Richard Klein
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